Mobile App FAQs

A quick press of the button will show the status of your device (refer to the flashing indicator FAQ)
Pressing and holding the button for 3 seconds will put the Seer Nano in setup mode
Pressing and holding the button for 10 seconds will factory reset the Seer Nano.

After a quick button press:

After holding the button for 3 seconds in order to enter setup mode:

After Holding the button for 10 seconds in order to factory reset:

Constant flashing (Set-up mode):

Ensure that you clicked the confirm button in the confirmation email you received after setup

Check your junk mail folder (if Seer Nano emails are appearing in here, check your email email setting and ensure that 'noreplynano@ttpumps.com' is a trusted sender.

You may need to check your email provider's guidance on how to do this)

Check your Seer Nano's WiFi connectivity by trying to set the device up again

From the home screen on the Nano Installer app, select the 'Reconfigure a Seer Nano' option and follow the step-by-step instructions.

Press and hold the button on your Seer Nano for 10 seconds, until the LED flashes green/red/green for 3 seconds. The device will then return to its factory default settings.

You will receive a notification email when the battery level is low.

Carefully prise the front of the casing off and replace the 2 x 1.5V Alkaline LR03/UM4/AAA batteries, ensuring the correct orientation.

No, the Seer Nano device is not waterproof.

No, Seer Nano devices are not data loggers, they are an alert system. However, they are capable of reporting summary data as battery level, the number of alerts experienced, and the total time spent in alert mode. These summaries are reported via email notification and can be configured for daily, weekly or monthly frequency.

If you need help with anything that is not already covered in these FAQs, or in other product details on this website, please contact response@ttpumps.com

1) Ensure that you have Location services enabled for the Nano Installer app. Both iOS and Android require that Location services are enabled in order to use Wi-Fi services.

Nano Installer app permissions (iOS):

Nano Installer app permissions (Android):

2) Disable Mobile Data while setting up your Seer Nano.

3) Your mobile device may be running services in the background that require internet connectivity. When connected to your Seer Nano via Wi-Fi your mobile device will not be able to access the internet. You may be prompted to use mobile data during the set up process, ensure that you select 'keep trying Wi-Fi'.  

4) If you are using a VPN (Virtual Private Network) on your mobile device, you may need to disable it while setting up your Seer Nano. The process required to do this may vary depending on the VPN service that you are using, although you can typically find this option in your mobile device settings. You can re-enable the VPN once your Seer Nano set up has successfully completed.