Purchasing and Orders

How do I check if the product is in stock or not?

We keep all our stock replenished to ensure we are not out of stock of items, however occasionally lead times may apply for some of our products. If you place an order and an item and a lead time will apply we will contact you on the same day you place the order (within business hours) and give you details of the lead time.

Delivery icons

  • Green van - Available same day despatch
  • Amber icon - Lead time applies - we will be in touch
  • Purple icon - Bespoke product, please contact us
Some of the products I want to buy are available to buy online and some are not, what do I do?

Some of our products say P.O.A; this means they have to be priced on the specific application and therefore cannot be brought online. If some products you wish to purchase are P.O.A and others are available to buy online you should call one of our technical team on +44(0)1630 647200.

Can I order using my mobile or tablet?

Yes! Our website has been designed so that you can make purchases no matter where you are and what device you are using.

I haven’t received an order confirmation email, what should I do?

If you haven’t received a confirmation email, firstly check your junk email. If you still have not received an email give us a call on +44(0)1630 647200 and we will check the progress of the order.

I’m having problems using my card online, what should I do?

If you’re having problems using your card online, firstly please don’t panic. If your card has been declined please try resubmitting your details, if this continues you may need to speak to your card operative.

Alternatively just call us on +44(0)1630 647200 and we will help you resolve the issue as best we can.

Are my payment details safe and secure?

Our online accounting system uses Sage Pay, a renowned secure Payment Service Provider (PSP), used by over 55,000 businesses. They do regular audits on payment pages to ensure that they comply with the latest security standards and have the highest level of card data security (PCI DSS Level 1 compliant).

When making a purchase look out for the padlock, which can appear either in the top or bottom right hand corner, or next to the web address bar depending on the browser you are using. This shows that you are making a secure payment, the SSL certificate should also appear when the padlock is clicked on. If you cannot see a padlock check that the URL starts with 'https' instead of 'http'. This is another way to check that the payment is secure.

At T-T we understand the importance of online security and never underestimate the importance of ensuring that our payment systems are as secure and as safe as possible. However, if you have any concerns please don’t hesitate to let us know.

I would like to apply for a T-T credit account

If you would like to open a T-T credit account for our buy now pay later option please use the link below and fill out one of quick application forms. Credit Application

You will also find a link on your account dashboard

 Have you found what you are looking for? See the rest of our FAQ's or contact us to speak to a member of the team. 

Not sure what you need?

Get in touch with one our team, we can help.

T-T Pumps Ltd
Head Office
Onneley Works
Newcastle Road
United Kingdom
Monday - Friday

8am - 5.30pm