Warranty & Returns
All products supplied as new by T-T come with a 12-month warranty from the date of delivery. Further conditions of warranties can be found in Section 9 of our Terms & Conditions of Sale. T-T warrants goods shall be of satisfactory quality within the meaning of the Sales of Goods Act 1979 and reasonably fit for purpose.
Returns
IMPORTANT, PLEASE READ BEFORE STARTING RETURN
- Any returned goods received at T-T without returns form/paperwork may be placed under quarantine, and disposed of after 14 days, as per our standard Terms & Conditions.
- Where warranty is not granted products can be returned to you at your cost (price to be confirmed). If your product is inspected and found to be not warranty, a minimum of a £80+ VAT inspection charge per product will be invoiced. This will be credited if a repair is requested, or a replacement is purchased.
- T-T reserves the right to reject products that have been used with harmful or hazardous substances. The company returning the product is solely responsible for ensuring the safe transportation of the hazardous substance as per any required regulations.
- All goods must be adequately packed. T-T will not be held responsible for goods that are damaged due to poor packaging or carrier mishandling. This will need to be resolved via you as the dispatcher and the appropriate carrier company directly.
- If your product is repairable the work will be completed upon your consent and the item returned to you as per our Conditions of Sale.
- If the courier arrives to collect the goods but is unsuccessful due to customer error/fault, the customer is therefore liable for arranging their return and payment for the return.
- If T-T request the return of goods and they are not returned by the customer, the customer may be liable for payment of the original item in question, and replacement if one has been issued.
- If your product is inspected and found to be not warranty, a minimum of a £80+ VAT inspection charge per product will be invoiced. This may be credited if a repair is requested, or a replacement is purchased.
- Please fill out the returns form below and include a printed copy with the returned items.