Always inspect a product as soon as it arrives. You have 24 hours from receipt of goods to report the claim to us if signed for unchecked or signed for damaged. To make it easier to process a claim with the transit company the delivery driver must sign and state damaged on the paperwork. Please note that if you sign for the items in good condition we are unable to process a claim for damage and any resulting costs will remain the customers'.
Providing your claim is successful, we will then instruct you of the next necessary steps to getting your product to you as soon as possible.