Pump Servicing & Maintenance
For cost-effective and reliable preventative pump maintenance look no further. Our Pump Maintenance Packages (Pump Service Agreements) provide year-round service and maintenance schedules to keep your pumping station in optimal working condition.
WHAT IS A PUMP MAINTENANCE PACKAGE?
A Pump Maintenance Package (Service Agreement) is a contract between T-T Service and you, implemented to keep your equipment in optimal working condition, save you money and help you avoid unexpected pumping station breakdowns.
We offer three levels of support, with additional features and bespoke packages available. These include two services a year as standard, covering all major equipment, mechanical and electrical components to ensure that your site is running efficiently.
Features include Seer® 24/7 pump monitoring (with a Level 2 or bespoke Pump Maintenance Package); access to our workshop's wide range of stock, available for urgent shipping; and access to our experienced team for expert technical advice when you need it most.
WHY HAVE A PUMP MAINTENANCE PACKAGE?
As an owner or operator of a pumping station, you want reassurance that your equipment is functioning efficiently. We provide pre-set and bespoke pump maintenance packages to suit your maintenance needs and improve the longevity of your pump system.
Our skilled in-house team and on-site engineers offer a comprehensive after-sales service for your site, encompassing domestic, commercial/industrial pumping stations, valves, control panels and more.
Anyone can call us for support, however, there are benefits to being a pump maintenance package holder, see below for the details...
Benefits of Pump maintenance packages
Maintenance packages allow us full access to details of equipment on your site enabling us to immediately begin troubleshooting and performing remote resets for a quick resolution.
If on-site service is required you receive time-slot priority on the call-out and 15% off any T-T parts used.
We provide a comprehensive report of the work that was undertaken and the current status of your site to keep you informed on the life expectancy of your equipment.
Pump maintenance package options
T-T Level one
The standard package includes two services per year for dual stations and one service per year for a single installation.
T-T Level two
This package includes all the standard package benefits plus our Seer® monitoring service. Our monitoring service ensures your station is monitored by T-T 24/7
T-T Level three
Our premier agreement includes two services per year, all parts plus one pump per year if required plus two breakdown call outs included.
|T-T Level One Standard
|T-T Level two Advanced
|T-T Level Three Premier
|Comprehensive service of pumping equipment as per our service schedule.
|Return of any failed pumps to our workshop for quotation of repair or replacement
|Full comprehensive service reports
|Priority breakdown charged at our standard hourly rate
|15% discount on all T-T products for the site registered on the Service Agreement
|Arrangement of tankering with our partners. 15% administrator fee
|Monitoring of pumping station, including weekly status reports and advice of failures (subject to conditions of our out of hours contract)
|One pump replacement if required
|Two breakdowns, one T-T pump and all T-T parts (only available on T-T installed stations)
*Monitoring is available on all Level 3 agreements as an optional extra. Other monitoring systems are available.
Pump maintenance FAQs
|WITH A PUMP MAINTENANCE PACKAGE
|WITHOUT A PUMP MAINTENANCE PACKAGE
|You are transferred to the Service department where you will be asked for your SA (Service Agreement) number.
|You are transferred to the Service department where you will be asked tor your SA Service Agreement number
|Your SA number them allows T-T full access to details and holos of the equipment on your site.
|Without your SA number T-T will need to ascertain details of the application, equipment and suspected issue
|With details of the issue. T-T can immediately begin trouble-shooting and performing remote resets for a quick resolution (SA exclusive)
|Resolutions may take longer due to a lack of familiarity with images of the site, especially if the equipment is not from T-T
|If on-site service is required you receive priority on the call-out and 15% off any T-T parts used.
|On-site servicing can be arranged, but those with Pump Maintenance Packages will receive time-slot priority
|T-T will then provide you with a comprehensive report of the work that was undertaken and the current status of your site to keep you informed on the life expectancy of your equipment.