Specialists in Bespoke Solutions

Pump Servicing & Maintenance

For cost-effective and reliable preventative pump maintenance look no further. Our Pump Maintenance Packages (Pump Service Agreements) provide year-round service and maintenance schedules to keep your pumping station in optimal working condition.

WHAT IS A PUMP MAINTENANCE PACKAGE?

A Pump Maintenance Package (Service Agreement) is a contract between T-T Service and you, implemented to keep your equipment in optimal working condition, save you money and help you avoid unexpected pumping station breakdowns.

We offer three levels of support, with additional features and bespoke packages available. These include two services a year as standard, covering all major equipment, mechanical and electrical components to ensure that your site is running efficiently.

Features include Seer® 24/7 pump monitoring (with a Level 2 or bespoke Pump Maintenance Package); access to our workshop's wide range of stock, available for urgent shipping; and access to our experienced team for expert technical advice when you need it most.

Pump station service Pump station service
T-T service van T-T service van

WHY HAVE A PUMP MAINTENANCE PACKAGE?

As an owner or operator of a pumping station, you want reassurance that your equipment is functioning efficiently. We provide pre-set and bespoke pump maintenance packages to suit your maintenance needs and improve the longevity of your pump system.

Our skilled in-house team and on-site engineers offer a comprehensive after-sales service for your site, encompassing domestic, commercial/industrial pumping stations, valves, control panels and more.

Anyone can call us for support, however, there are benefits to being a pump maintenance package holder, see below for the details...

Benefits of Pump maintenance packages

fast solutions fast solutions

FAST RESOLUTIONS

Maintenance packages allow us full access to details of equipment on your site enabling us to immediately begin troubleshooting and performing remote resets for a quick resolution.

Our priority booking Our priority booking

OUR PRIORITY 

If on-site service is required you receive time-slot priority on the call-out and 15% off any T-T parts used.

Detailed reports Detailed reports

DETAILED REPORTS

We provide a comprehensive report of the work that was undertaken and the current status of your site to keep you informed on the life expectancy of your equipment.

Get in touch

For a free no-obligation quote or advice, call our Specialist Advisers +44 (0)1630 647200

Pump maintenance package options

T-T Level one

The standard package includes two services per year for dual stations and one service per year for a single installation.

T-T Level two

This package includes all the standard package benefits plus our Seer® monitoring service. Our monitoring service ensures your station is monitored by T-T 24/7

T-T Level three

Our premier agreement includes two services per year, all parts plus one pump per year if required plus two breakdown call outs included.

Service T-T Level One Standard T-T Level two Advanced T-T Level Three Premier
Comprehensive service of pumping equipment as per our service schedule.
Return of any failed pumps to our workshop for quotation of repair or replacement
Full comprehensive service reports
Priority breakdown charged at our standard hourly rate
15% discount on all T-T products for the site registered on the Service Agreement
Arrangement of tankering with our partners. 15% administrator fee
Monitoring of pumping station, including weekly status reports and advice of failures (subject to conditions of our out of hours contract) *optional
One pump replacement if required
Two breakdowns, one T-T pump and all T-T parts (only available on T-T installed stations)

*Monitoring is available on all Level 3 agreements as an optional extra. Other monitoring systems are available.

Get in touch

For a free no-obligation quote or advice, call our Specialist Advisers +44 (0)1630 647200

Pump maintenance FAQs

Why do pumping stations need servicing?
What is a pump maintenance package/service agreement?
What does pump service mean?
What pump maintenance packages do you offer?
What checks are made during service visits?
Are T-T Service Engineers qualified to work on site?
Do you carry out clean water services?
How often should a pump be serviced?
What are the benefits of having a T-T Pump Maintenance Package?
Can I call T-T for advice/maintenance without a pump maintenance package?
WITH A PUMP MAINTENANCE PACKAGE WITHOUT A PUMP MAINTENANCE PACKAGE
You are transferred to the Service department where you will be asked for your SA (Service Agreement) number. You are transferred to the Service department where you will be asked tor your SA Service Agreement number
Your SA number them allows T-T full access to details and holos of the equipment on your site. Without your SA number T-T will need to ascertain details of the application, equipment and suspected issue
With details of the issue. T-T can immediately begin trouble-shooting and performing remote resets for a quick resolution (SA exclusive) Resolutions may take longer due to a lack of familiarity with images of the site, especially if the equipment is not from T-T
If on-site service is required you receive priority on the call-out and 15% off any T-T parts used. On-site servicing can be arranged, but those with Pump Maintenance Packages will receive time-slot priority
T-T will then provide you with a comprehensive report of the work that was undertaken and the current status of your site to keep you informed on the life expectancy of your equipment.