Sewage, Drainage & Pump Station Maintenance

Keep your pumps running efficiently and avoid costly breakdowns with our Pump Maintenance Packages. Our preventative maintenance programs include annual inspections and servicing to extend the lifespan of your pump or pumping station while reducing lifecycle costs.

WHAT IS A PUMP MAINTENANCE PACKAGE?

A Pump Maintenance Package (Service Agreement) is a contract between T-T Service® to ensure your equipment remains in optimal working condition, helping you avoid unexpected breakdowns and saving you money.

We offer three levels of support with additional features and custom packages available. Every package includes:

✔ Two servicing visits per year as standard
✔ Coverage for all major mechanical and electrical components
✔ Seer® 24/7 pump monitoring (available with Level 2 and bespoke packages)
✔ Priority access to our extensive stock for urgent replacements
✔ Direct support from our expert technical team when you need it most

WHY HAVE A PUMP MAINTENANCE PACKAGE?

Regular pump maintenance ensures your pumping station operates efficiently while improving its longevity. Whether you need standard or custom maintenance, our packages provide complete peace of mind.

Key Benefits

FAST RESOLUTIONS

Immediate troubleshooting and remote resets for quick issue resolution.

Priority Service

Priority scheduling for call-outs and 15% off T-T parts.

Comprehensive Reports

Receive detailed reports on servicing, site status, and equipment life expectancy.

Emergency Services

Priority access to tankering and jetting services through our partners.

What's included in a Pumping Station service?

Cleaning & emptying the tank
Removing any blockages
Inspecting for defects (pipes, pump seals, float switches, impellers)
Testing water alarms, battery backup and telemtry systems
Checking and testing control panels
Performing electrical insultation resistance tests

T-T service engineers performing a service on a package pumping station

Maintenance package options

Service	Level One Standard	Level Two Advanced	Level Three Premier
	Level one The standard package includes two services per year for dual stations and one service per year for a single installation.	Level two This package includes all the standard package benefits plus our Seer® monitoring service. Our monitoring service ensures your station is monitored by T-T 24/7	Level three Our premier agreement includes all the advanced package benefits plus one replacement pump per year and two breakdown call outs included.
Comprehensive service of pumping equipment as per our service schedule.
Return of any failed pumps to our workshop for quotation of repair or replacement
Full comprehensive service reports
Priority breakdown charged at our standard hourly rate
15% discount on all T-T products for the site registered on the Service Agreement
Arrangement of tankering with our partners. 15% administrator fee
Monitoring of pumping station, including weekly status reports and advice of failures* (subject to conditions of our out of hours contract)			*optional
One pump replacement if required
Two breakdowns, one T-T pump and all T-T parts (only available on T-T installed stations)

*Seer® Monitoring is available on all Level 3 agreements as an optional extra. Other monitoring systems are available.

Frequently Asked Questions

Why do pumping stations need servicing?

Regular maintenance and servicing is vital to maintaining consistent pump station efficiency and performance. Routine cleaning, inspections and testing will ensure all components are in the correct operating condition and prevent issues such as blockages or accelerated wear. Proactive maintenance allows for problems to be identified and addressed before they lead to system failures or breakdowns that result in downtime, costly repairs and environmental damage.

Without regular care, you can experience the following issues:

Tank overflow - Raw and untreated sewage spilling from your tank into the surrounding environment, leading to fines and expensive repairs/cleanup.
Blockages - Toilets, sinks and showers may drain slowly or not at all and unpleasant smells can occur.
Increased operating costs - Without maintenance your equipment will run less efficiently over time, leading to increased energy expenditure.
Expensive repairs - Regular maintenance reduces the risk of larger issues occurring because they are identified and dealt with before they can develop.

How often should a sewage pumping station be serviced?

For effective sewage pumping station maintenance, we recommend a six-monthly service, this will ensure that the station is operating efficiently and that any worn or damaged components are dealt with before a breakdown can occur.

What checks are made during service visits?

A full system service includes both electrical and mechanical integrity, including overall safety and operating cleanliness of the pumping station. We endeavour to ensure your pumping station will operate efficiently and reliably for the long term.

Are T-T's Engineers qualified to work on-site?

All our site personnel are CSCS card holders, demonstrating they have the appropriate training and qualifications for on-site work. Other training/qualifications held by our engineers include:

Construction Safety Training Services
Site Supervisor Safety Training Scheme
18th Edition Electrical
First Aid
Abrasive Wheels
Slinger Banksman

Do you carry out clean water services?

Yes - at the T-T headquarters, we have a dedicated clean water testing facility for carrying out hygienic water pump repair services.

How do you maintain a pump?

Effective pump maintenance is crucial to maintaining consistent efficiency and reliable pump operation. Regular maintenance and servicing will also proactively address issues before they escalate into costly breakdowns. All pumps will benefit from regularly scheduled maintenance.

Establish a regular maintenance schedule, refer to the pump manual for the manufacturer’s guidance on maintenance frequency.
Complete regular visual inspections of the pump body and internal components for leaks, damage or signs of wear, including the condition of impellers, electrical wiring, motor and fittings.
Replace worn or damaged parts such as seals, bearings and washers.
Replace contaminated oil and re-lubricate moving parts as and when it is required, see the pump manual for the manufacturer’s recommendations.
Clean components such as filters, seals and valves to prevent blockages, hydraulic inefficiencies and corrosion.

Get to know the pump and how it operates, if something looks or sounds different than usual it could be a sign of wear/degradation within the pump that requires further investigation.

For more expert advice on pump maintenance, contact our team on 01630 64720.

Engineers servicing a pumping station control panel

WITH A PUMP MAINTENANCE PACKAGE	WITHOUT A PUMP MAINTENANCE PACKAGE
You are transferred to the Service department where you will be asked for your SA (Service Agreement) number.	You are transferred to the Service department where you will be asked tor your SA Service Agreement number
Your SA number them allows T-T full access to details and holos of the equipment on your site.	Without your SA number T-T will need to ascertain details of the application, equipment and suspected issue
With details of the issue. T-T can immediately begin trouble-shooting and performing remote resets for a quick resolution (SA exclusive)	Resolutions may take longer due to a lack of familiarity with images of the site, especially if the equipment is not from T-T
If on-site service is required you receive priority on the call-out and 15% off any T-T parts used.	On-site servicing can be arranged, but those with Pump Maintenance Packages will receive time-slot priority
T-T will then provide you with a comprehensive report of the work that was undertaken and the current status of your site to keep you informed on the life expectancy of your equipment.