After-Sales Services
Pump Maintenance Packages
Keeping your equipment in optimal working condition for the long-term.
Workshop facilities & On-site repairs
Highly skilled engineers and a vast stock of spares for fast and effective repair services.
Monitoring
24/7, 365 monitoring units - for peace of mind status monitoring and breakdown prevention.
Emergency Breakdown Services
On-site emergency attendance by skilled engineers ready to assess and resolve the situation
Installation & Commissioning
T-T offers installation, commissioning and refurbishment of all of your pump systems, stations and other equipment.
Why have a pump maintenance package?
As an owner or operator of a pumping station, you want reassurance that your equipment is functioning efficiently. T-T provides pre-set and bespoke pump maintenance packages to suit your maintenance needs and improve the longevity of your pump system.
Our skilled in-house team and on-site engineers offer a comprehensive after-sales service for your site, encompassing domestic, commercial/industrial pumping stations, valves, control panels and more.
Anyone can call T-T for support, however, there are benefits to being a Pump Maintenance Package holder, see below for the details...
| WITH A PUMP MAINTENANCE PACKAGE | WITHOUT A PUMP MAINTENANCE PACKAGE |
|---|---|
| You are transferred to the Service department where you will be asked for your SA (Service Agreement) number. | You are transferred to the Service department where you will be asked tor your SA Service Agreement number |
| Your SA number them allows T-T full access to details and holos of the equipment on your site. | Without your SA number T-T will need to ascertain details of the application, equipment and suspected issue |
| With details of the issue. T-T can immediately begin trouble-shooting and performing remote resets for a quick resolution (SA exclusive) | Resolutions may take longer due to a lack of familiarity with images of the site, especially if the equipment is not from T-T |
| If on-site service is required you receive priority on the call-out and 15% off any T-T parts used. | On-site servicing can be arranged, but those with Pump Maintenance Packages will receive time-slot priority |
| T-T will then provide you with a comprehensive report of the work that was undertaken and the current status of your site to keep you informed on the life expectancy of your equipment. |
In both instances, T-T will work to resolve the issue in as little time as possible to reduce downtime and additional costs. However, with a Pump Maintenance Package, you are our Service team's priority.
