Pump Maintenance Packages
Keeping your equipment in optimal working condition for the long-term.
Workshop facilities & On-site repairs
Highly skilled engineers and a vast stock of spares for fast and effective repair services.
T-T Controls & Automation has the latest in 24/7 pump monitoring units - for peace of mind status monitoring and breakdown prevention.
Emergency Breakdown Services
T-T provides on-site emergency attendance by skilled engineers, ready to assess and resolve your liquid control issues
Installation & Commissioning
T-T offers installation, commissioning and refurbishment of all of your pump systems, stations and other equipment.
Visit our Knowledge Hub for answers to our most frequently asked questions around T-T's comprehensive Aftersales Services.
Why have a pump maintenance package?
As an owner or operator of a pumping station, you want reassurance that your equipment is functioning efficiently. T-T provides pre-set and bespoke pump maintenance packages to suit your maintenance needs and improve the longevity of your pump system.
Our skilled in-house team and on-site engineers offer a comprehensive after-sales service for your site, encompassing domestic, commercial/industrial pumping stations, valves, control panels and more.
Anyone can call T-T for support, however, there are benefits to being a Pump Maintenance Package holder, see below for the details...
|WITH A PUMP MAINTENANCE PACKAGE||WITHOUT A PUMP MAINTENANCE PACKAGE|
|You are transferred to the Service department where you will be asked for your SA (Service Agreement) number.||You are transferred to the Service department where you will be asked tor your SA Service Agreement number|
|Your SA number them allows T-T full access to details and holos of the equipment on your site.||Without your SA number T-T will need to ascertain details of the application, equipment and suspected issue|
|With details of the issue. T-T can immediately begin trouble-shooting and performing remote resets for a quick resolution (SA exclusive)||Resolutions may take longer due to a lack of familiarity with images of the site, especially if the equipment is not from T-T|
|If on-site service is required you receive priority on the call-out and 15% off any T-T parts used.||On-site servicing can be arranged, but those with Pump Maintenance Packages will receive time-slot priority|
|T-T will then provide you with a comprehensive report of the work that was undertaken and the current status of your site to keep you informed on the life expectancy of your equipment.|
In both instances, T-T will work to resolve the issue in as little time as possible to reduce downtime and additional costs. However, with a Pump Maintenance Package, you are our Service team's priority.
After-Sales Services FAQs
Regular maintenance and servicing is vital to ensuring your pumping station has a long life - it guarantees that your equipment operates efficiently and is environmentally friendly, saving you money by preventing breakdowns and environmental damage.
Without regular care, you can experience the following issues:
- Tank overflow - Raw and untreated sewage spilling from your tank into the surrounding environment, leading to fines and expensive repairs/cleanup.
- Blockages - Toilets, sinks and showers may drain slowly or not at all and unpleasant smells can occur.
- Increased operating costs - Without maintenance your equipment will run less efficiently over time, leading to increased energy expenditure.
- Expensive repairs - Regular maintenance reduces the risk of larger issues occurring because they are identified and dealt with before they can develop.
Visit the After-Sales section of our website for more information on how to keep your pumping station in optimal working condition.
A Pump Maintenance Package (or pump service agreement) is a contract between T-T Service and you to keep your sewage pump station (and other fluid management equipment) in optimal working condition.
T-T's Pump Maintenance Packages are available in three levels that feature different support services, such as pump replacement and 24/7 pump monitoring.
Comprehensive servicing, service reports and priority breakdown attendance are included with all packages as standard - with bespoke pump maintenance packages available to best suit the needs of your equipment and site.
The term pump service covers the installation, comissioning, repair and long-term maintenance of a pump. T-T Service undertakes pump repairs and pump maintenance both on-site and in our fully equipped workshop at T-T HQ in Cheshire.
T-T Service offers three Pump Maintenance Package levels, each of which comes with:
- Scheduled servicing and comprehensive reports
- Access to T-T's workshop for quotations, repairs and replacements
- Priority breakdown attendance
- All replacement products and spares offered at preferential terms
- Arrangement of tankering with our partners
Monitoring services are available with Level 2 and Level 3 agreements, ensuring your pumping station is cared for by T-T. For completely optimised pump care, contact our team today to discuss bespoke Pump Maintenance Packages - call +44 (0)1630 647200, email firstname.lastname@example.org or fill in our online enquiry form.
A full system service includes both electrical and mechanical integrity, including overall safety and operating cleanliness of the pumping station. We endevour to ensure your pumping station will operate efficiently and reliably for the long-term.
All our site personnel are CSCS card holders, demonstrating they have the appropriate training and qualifications for on-site working. Other training/qualifications held by our (engineers?) include:
- Construction Safety Training Services
- Site Supervisor Safety Training Scheme
- 18th Edition Electrical
- First Aid
- Abrasive Wheels
- Slinger Banksman
Read more information about our team's relevant accreditations and certifications here.
This depends on the application, normal sewage pumping stations we would expect a six monthly service to be adequate. However, this may change depending on demand on the pumping station.
T-T Pump Maintenance Package holders receive priority breakdown attendance over those without a package, preferrential terms on all T-T products (for the registered site) and access to tankering and jetting services via T-T's partners.
Anyone can call T-T for technical advice or maintenance services, but those who have Pump Maintenance Packages will receie priority attendance for parts and on-site attendance.
During both the working week and out-of-hours emergency breakdowns, telephone +44 (0)1630 647200 and we will put you in touch with our emergency teams. If you hold a Pump Maintenance Package with T-T please have your Service Agreement (SA) number to hand, along with the postcode for the site, a brief description of the fault and access availability.
Regular servicing, monitoring and proactive maintenance.
T-T's Seer Monitoring includes advanced units with the ability to monitor and log operating data from your pumping station or other equipment. With this information a pattern of your station's regular operating parameters can be identified, meaning any deviations that may indicate a potential issue can be identified. This enables our engineers to carry out preventative maintenance rather than full breakdown repairs, saving you time and money. See our pump monitoring units for more information.
Pump breakdown can occur due to a number of reasons, both mechanical and electrical - the below is not an exhaustive list of risks but a guide to what can cause a pump to fail:
- General wear and tear - pumping fluid/medium will cause damage to pump components over time, especially if those fluids are corrosive or contain suspended solids. Moving parts will also wear with time and need replacing before they lead to pump failure.
- Blockage - foreign objects, debris and inappropriate materials entering a system (e.g. sanitary products flushed down the toilet) can cause blockages if the pump was not designed to handle such solids, this can lead to leaks and an overworked motor.
- Loss of power/motor failure - incorrect installation, insufficient lubrication and blockages can cause a pump's motor to overheat and fail.
Regularly scheduled pump service visits will ensure all components of your pumping station are in optimal condition for effective, reliable and cost-efficient operating.