After-Sales Services

Photograph of a man and a woman in orange high visibility jackets talking and pointing at a piece of white paper in the man's hands, stood in front of a T-T Service Van. Photograph of a man and a woman in orange high visibility jackets talking and pointing at a piece of white paper in the man's hands, stood in front of a T-T Service Van.

Pump Maintenance Packages

Keeping your equipment in optimal working condition for the long-term.

A T-T Repairs engineer repairing a Kino Titan Pump, wearing a yellow high visibility vest and tightening a bolt on the bottom of the pump. A T-T Repairs engineer repairing a Kino Titan Pump, wearing a yellow high visibility vest and tightening a bolt on the bottom of the pump.

Workshop facilities & On-site repairs

Highly skilled engineers and a vast stock of spares for fast and effective repair services.

A T-T team member sat at a desk computer and monitoring the liquid level status of a pumping station wet well. A T-T team member sat at a desk computer and monitoring the liquid level status of a pumping station wet well.

Monitoring

T-T Controls & Automation has the latest in 24/7 pump monitoring units - for peace of mind status monitoring and breakdown prevention.

The back of a T-T Service van driving down a country lane on a sunny day towards an emergency breakdown callout. The back of a T-T Service van driving down a country lane on a sunny day towards an emergency breakdown callout.

Emergency Breakdown Services

T-T provides on-site emergency attendance by skilled engineers, ready to assess and resolve your liquid control issues

A construction site showing a T-T site engineer installing a package pumping station, with a crane in the background. A construction site showing a T-T site engineer installing a package pumping station, with a crane in the background.

Installation & Commissioning

T-T offers installation, commissioning and refurbishment of all of your pump systems, stations and other equipment.

An image of fingers typing on a keyboard, with illustrated question marks floating on the page. An image of fingers typing on a keyboard, with illustrated question marks floating on the page.

Service FAQs

Visit our Knowledge Hub for answers to our most frequently asked questions around T-T's comprehensive Aftersales Services.

A small icon of a rosette with a tick in the centre. A small icon of a rosette with a tick in the centre.

Accreditations

T-T’s commitment to providing safe, high-quality products and services.

Photo of two cardboard boxes with delivery stickers, stacked in front of a house door. Photo of two cardboard boxes with delivery stickers, stacked in front of a house door.

Warranty & Returns

Need help with a product? T-T’s stress-free warranty and returns process.

Why have a pump maintenance package?

As an owner or operator of a pumping station, you want reassurance that your equipment is functioning efficiently. T-T provides pre-set and bespoke pump maintenance packages to suit your maintenance needs and improve the longevity of your pump system.

Our skilled in-house team and on-site engineers offer a comprehensive after-sales service for your site, encompassing domestic, commercial/industrial pumping stations, valves, control panels and more. 

Anyone can call T-T for support, however, there are benefits to being a Pump Maintenance Package holder, see below for the details...

WITH A PUMP MAINTENANCE PACKAGE WITHOUT A PUMP MAINTENANCE PACKAGE
You are transferred to the Service department where you will be asked for your SA (Service Agreement) number. You are transferred to the Service department where you will be asked tor your SA Service Agreement number
Your SA number them allows T-T full access to details and holos of the equipment on your site. Without your SA number T-T will need to ascertain details of the application, equipment and suspected issue
With details of the issue. T-T can immediately begin trouble-shooting and performing remote resets for a quick resolution (SA exclusive) Resolutions may take longer due to a lack of familiarity with images of the site, especially if the equipment is not from T-T
If on-site service is required you receive priority on the call-out and 15% off any T-T parts used. On-site servicing can be arranged, but those with Pump Maintenance Packages will receive time-slot priority
T-T will then provide you with a comprehensive report of the work that was undertaken and the current status of your site to keep you informed on the life expectancy of your equipment.

In both instances, T-T will work to resolve the issue in as little time as possible to reduce downtime and additional costs. However, with a Pump Maintenance Package, you are our Service team's priority.

After-Sales Services FAQs

Why do pumping stations need servicing?
What is a pump maintenance package/service agreement?
What does pump service mean?
What pump maintenance packages do you offer?
What checks are made during service visits?
Are T-T Service Engineers qualified to work on site?
Do you carry out clean water services?
How often should a pump be serviced?
What are the benefits of having a T-T Pump Maintenance Package?
Can I call T-T for advice/maintenance without a pump maintenance package?
How do I arrange emergency breakdown attendance?
How do you prevent unexpected pump breakdowns?
What causes a pump to fail?